A. The customer shall notify the office of the Town Water Utility, preferably in writing, of his challenge of the accuracy of their water bill, and the reasons therefore. In the event the customer has received a notice of delinquency, such challenge shall be filed within ten (10) days of the date of the notice of delinquency.

B. The customer may request that their meter be re-read, or their meter be tested, provided the customer pay the meter re-read charge or the meter test charge, in the amount as provided for in Article 15-17. A request for meter re-read or meter test, paid for by the customer, shall constitute a challenge to the accuracy of the water bill.

C. In the event the meter reading is found to be in error due to a meter re-read or meter test, the Town shall rebill the customer and refund the testing fee. Customer shall have twenty (20) days to pay the delinquent bill which had been challenged and after a new bill is sent.

D. The Director of the Town Water Utility/Water Utility Director may appoint someone to investigate all challenges of the accuracy of water bills, when such challenge does not include a request for a meter re-read or meter test.

E. The customer’s water service shall not be terminated until and unless an investigation has been completed finding the challenge to be without merit.

F. Any such investigative finding referenced above is final. ((O)07-41, 11/07/2007; (O)96-13, 03/25/1996)